Coding Done Right
With over 20 years' experience in all types of legal document coding, IDM is the most experienced legal coding vendor in the world. We're proud of the quality and depth of legal coding we provide to our clients. Imaging Services can also be coordinated through IDM with our trusted partners in the New York and Los Angeles as well as in selected regional markets. On request, your IDM Expert can manage every aspect of your document imaging and coding project to provide an integrated solution.
IDM enjoys a unique relationship with our managed coding facility in Manila, Philippines. Established in 1990, our coding facility is directed by a Coding Manager and Coding Project Managers each with over 15 years of experience in coding Legal, Financial, Medical, and Real Estate documents. Coding Project Managers oversee the smooth completion of each project and are in daily contact with your stateside IDM Expert who communicates important information and questions to you.
Document coding is performed using proprietary workflow and coding systems with extensive built-in quality controls that assure coding accuracy rates of 98% per field. IDM has a long history of commitment to delivering the highest quality Legal Coding available in the market, and has created a Coding process that ensures we can deliver exceptional results. Here's why IDM Coding is "Coding Done Right":
Security – IDM has never experienced a security breach during nearly two decades of coding. Document images are transferred utilizing a monitored SSL File Transfer Protocol and files are removed immediately after download. At the facility, entry is controlled through security monitored entrances, key card access to the coding area, and employment of permanent non-rotating staff. Every member of the coding staff signs Confidentiality Agreement at employment and for specific matters upon request.
Experience – All permanent Document Coders are college graduates, have passed English fluency testing, receive extensive training, and receive annual refresher courses on legal coding. Quality Control staff and Unitization personnel must have a minimum of three years' experience in legal coding prior to joining their work teams.
Quality - IDM has engineered a process that ensures the highest levels of quality at every step:
- On-line batching identifies Begin Document, End Document, Attachment Relationships and Document Type without keying
- Documents are batched by Document Type for greater accuracy and consistency
- Proprietary code-from-image software allows coders to zoom in on illegible text for greater accuracy
- Every document is 100% quality controlled at a field level before the batch of documents receives an additional audit. If an individual batch does not pass audit, every page is reviewed and corrected prior to delivery
Consistency –Thorough documentation of coding specifications and decisions your documents receive consistent coding from the first page to the last.